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Great experience - thank you very much - such a refreshing change to see so many 'out of the ordinary' frames during the styling with Jason - who was extremely helpful during the selection process. Well worth the journey as I don't live locally and already looking forward to my next time! Would highly recommend !
Knowing I had to start wearing glasses full time I decided I wanted something better and more stylish than the normal high street options. I booked an appointment with Clarke & Roskrow last November and had a very professional and thorough eye check/test with Vikesh. Jason then helped me enormously with choosing a pair to suit and this was an extremely difficult choice as the range of glasses were incredible and immense. The undivided attention and assistance I have had has been truly amazing. All the staff are so attentive and the personal service they give you is excellent. I have now been wearing my glasses for a couple of months and cannot say how grateful I am to everyone for all the help and support given and the confidence I now have in wearing glasses permanently. Thank you very much for a first class service.
I decided to go to Clarke and Roskrow for a styling appointment after searching in vain for glasses that were not the same as everyone else's, actually fit well and suited my face. An enlightening and entertaining hour in Tina's experienced hands led to 2 new pairs of funky and original specs (just the beginning of my glasses wardrobe I think as I'm already following some of their designers and looking forward to my next pairs!)This is a truly unique and lovely opticians who make the experience of trying on specs so enjoyable.
My husband and I have just had new glasses. While I really appreciate the expertise, the gorgeous frames and the lovely premises, what moves me is the way my husband, who is struggling with Alzheimer’s, is handled. Anthony and Bhav treat him with dignity and infinite patience as well as a sprinkling of humour, so that what could easily be a difficult time for him, becomes like a visit to a favourite son or grandson. Time is a precious gift, one I am so pleased to accept at Clarke and Roskrows. Thank you.
Friendly and professional service from eye test to glasses collection. Special thanks to Bhav for his expertise in knowing what will work for you and in particular his patience!
I recently visited Clarke & Roskrow and it was an exceptional experience from start to finish. My eye test with Anthony was very thorough and professional and Bhav was superb and great fun. He patiently guided me in choosing new frames and a very cool pair of sunglasses…..fast tracked to arrive in time for my upcoming holiday to Marrakech! A very happy customer! Highly recommended.
I thought that the service and experience at my previous opticians was good but then a friend recommended you. The experience was delightful, the outcome (a new pair of vari-focal sunglasses) to be fully tested during a trip to Australia in March and the chocolates all made the 50 round mile trip more than worthwhile. I couldn't recommend you more highly for both your service and your products, and my bar is set fairly high.......
Finally found an opticians that fully understands my needs .From start to finish the whole experience was excellent with a very friendly team, I cannot recommend them highly enough ( and I never do reviews)NOW 3 years later and got new frames and my experience was even better well done Bhev absolutely spot on !!Ps I promise I’ll be back before 3 years
As always, great service and super new stylish glasses. But for me the most important issues are eye health and correct prescriptions. I have complete confidence in using and recommending Clarke & Roskrow.
Tina was extremely helpful in helping me choose my glasses. I absolutely love them even though they are a bit more out there than I might have chosen on my own.
The service I received from both Anthony and Brav was of the highest standard, with a finely crafted balance of friendliness, expert knowledge and professionalism. My consultation with both was extensive and a completely different experience to the usual high street outlets I have used previously. I would recommend Clarke and Roskrow to anyone looking for a high quality, personal and professional service.
Have been with Clarke & Roskrow for several years now. Mr Clarke’s expertise is second to none and Jason is great at helpingyou to choose from a vast array of stylish frames. Wouldn’t go anywhere else!
Excellent service in every department. Very thorough eye examination with first rate feedback and advice with no hard sell. Follow up to choose eyewear was outstanding with great patience, guidance and advice. Lots of options and styling designs that ensured you purchased glasses that serve your purpose in terms of vision and looks! Well done team and huge thanks.
I received outstanding service from the minute I walked through the door. My eye test has been thorough and every aspect explained.I did need a new prescription and was given time to choose my new glasses. Tina was and is amazing. She gave me the confidence to choose glasses that I might not have chosen in the past and I now feel more like ME. I am very happy. Thank you.
Excellent personal and friendly service, which makes you feel really valued. I love my glasses Tina took so much care helping me to choose them and ensuring the fitting was perfect. Thank you.
Excellent and professional service. I had an eye examination with Anthony. I was told that I would need a pair for reading and Bav dealt with finding me pair that suited me. The follow up was very good.Helena
I can't rate Clarke & Roskrow highly enough - the sight check-ups, the whole reception team and the service they deliver, and the process of choosing and being fitted with new glasses. They look after the whole family and we wouldn't consider going anywhere else!
I travel quite a distance to come to this optician - because they’re outstanding! They have the most exquisite selection of frames, and I absolutely love the team here. Everyone goes out of their way to cater to any need you have. I have access issues and they’ve done everything they could to make my visits stress free and highly enjoyable.Anthony gave me my eye exam - he was so kind and the test was extremely thorough with some state of the art equipment - he explained the process as he went along which made for a really interesting experience too! I then had the most enjoyable hour choosing frames with Jason who is a pure delight - he put me at absolute ease and took me through a variety of different frames - some of the most beautiful I’ve seen. He has fantastic taste and I was very glad for his help - because the biggest problem was narrowing my choice - I ended up getting two complementary frames, one elegant, the other a bit more arty. I’ve just got home and Im even more delighted now!I’m not surprised that this wonderful company has entirely 5 star reviews - looking after my eyesight is a top priority for me and I trust this team implicitly to do that. I highly recommend to everyone!
Had the best experience!I was greeted by a very friendly and approachable team.Had loads of fun trying on different frames and lots of help narrowing down my search amongst many beautiful designs they have on offer.I feel very confident in my decision and in safe hands with my eye health.I would DEFINITELY recommend coming here if you’d like something special and different with great costumer service.Tina looked after me from start to finish and didn’t put any pressure on me when I was making my decision on my budget.I feel like I’ve definitely got my money’s worth with my purchase.Thank you very much everyone 👌🏼🤩
Always a great experience at Clarke & Roskow with a very thorough eye test with everything explained. Choosing new frames with Tina was good fun and she was extremely helpful in picking out the right shapes to suit me and one of my purchases was the first pair she pulled for me to try. Collecting my new glasses was made into such a lovely occasion too with Tina putting in so much preparation to make sure everything was ready for me. I will be back!
I used to hate going for an eye test & choosing glasses. Not anymore, I feel confident that my eye health is being properly tested & monitored. And I love the range of glasses properly suited to me. It is no longer a necessary chore! Thank you Anthony, Bhav & all the team.
Really enjoyed the whole process of eye test and Tina helping me choose my new specs.I have been to several other private opticians in Norfolk and Clarke and Roskrow are streets ahead in their level of service.
Had a great experience at Clarke and Roskrow after going there first of all to help my Mum get some glasses. The eye test was very thorough, and Tina was great at picking out glasses for me. I love my new frames, thank you!
Fantastic opticians and great selection of glasses, far better experience than shopping in usual high street chains. Tina was great at helping choose out some lovely glasses, excellent service would strongly recommend!
I went with my husband to pick up his frames but was seduced by the designer frames and after advice from Jason, selected another pair. I had a first class eye test with Anthony earlier this year. I cannot praise the service highly enough and as vision is such an important sense it's worth paying for the best which you certainly get here.
Just picked up my new glasses. Whole experience from start to finish was excellent. Tina was amazing! Very professional, tuned in to what I wanted and more importantly what suited me. Gave great advice. Super friendly too. Thank you
Excellent eye examination and great range of glasses to choose from. Jason was very good at selecting frames and at advising what did and didn't suit, with no hurry or pressure. Great service all round.
5 star service from a 5 star team at Clarke and Roskrow .From a thorough test and detailed feedback from Anthony through to Tina’s enthusiasm and styling expertise you feel in very safe hands. Tina’s guidance and support when choosing new frames is invaluable.Clarke and Roskrow’s personalised client care is second to none.
Another excellent year of eye care from the team. Service is 5 star plus, from a very thorough eye test, to choosing glasses and fitting with the lovely Jason. How does he always know what's best? It is lovely to not feel pressured when choosing glasses. They may not be cheap but when having to wear them all the time its well worthwhile. Our family wouldn't go anywhere else.
I love this place. It's one of the few places left that treat you like you're someone they're actually glad to have in the building. The level of time, care and attention, professionalism and expertise is genuinely impressive and has been for the entire time I've been using them (something like 8 years so far). It's the kind of place I'd visit even if I didn't need glasses. Highly recommended.
Yes, a different experience from the big high street business and franchises. A calm relaxed friendly environment with lots of time for you the customer. A thorough and professional examination by Anthony, through to choosing the frames and fitting by a lovely team. The choosing of the glasses clearly focused on you, a new experience which so far, I am pleased with. My wife has been a customer for a while and now I understand why. Great. Charles Barton.
From eye test to choosing frames and fitting, the service is excellent.It has been an absolute pleasure and I’m enjoying my 2 pairs of glasses.Thank you.
Choosing glasses at the opticians isn't normally that brilliant an experience, however, Clarke & Roskrow have it sorted. Everyone I met in store whilst choosing my new specs was more than kind and attentive. Bhav was just brilliant, with his incredible knack of knowing what glasses will work before you even know yourself. This was my fist experience with Clarke & Roskrow, I won't go anywhere else from now on.
I have had another great experience with Clarke and Roskrow.The optician did a very good examination and they have my records so they can see any changes over time.The dispensing optician was also very good spending the time to make sure my new glasses would be the best they be and made to fit my lifestyle.I would wholeheartedly recommend Clarke and Roskrow.
As a returning customer, having been unhappily elsewhere, I am extremely pleased to be back. Anthony’s eye test is second to none, he has excellent diagnostic equipment and explains clearly what he’s doing throughout the test.The selection of eyewear is vast, Jason took time to learn about me before bringing frames I’d thought about and a few more. He is very perceptive and I especially liked his relaxed, fun approach. Thank you all.
My husband has vision problems and on my advice went to Clark & Roscrow. The service was superb and the eye exam thorough. He was then advised on suitable frames. He has signed up to the monthly support service as well.I've now returned and another 1st class exam identifying an issue that can be addressed with new lens. I love the frame selection and Jason's expertise in helping me make choices. Thank you!
I recently had an amazing experience at Clarke & Roskrow. From the moment I walked in, I was greeted by friendly and professional staff (Especially Tina) who made me feel welcome and at ease. The optician, Anthony, was extremely knowledgeable and attentive throughout the entire appointment.I was impressed by the state-of-the-art equipment and the thoroughness of the eye examination. Anthony took the time to explain each step and answered all of my questions patiently. They truly went above and beyond to ensure my comfort and address any concerns I had with my eyesight.Not only did I receive excellent care, but the selection of eyewear was outstanding. The very smiley Bhav provided me with personalized assistance in finding the perfect frames that suited my style and preferences. They had a wide variety of options to choose from, and I couldn't be happier with my new glasses that we picked out together.The overall atmosphere of the clinic is welcoming and clean, and the appointment was very well-organized and efficient. The staff members were not only professional but also extremely friendly, making the experience enjoyable from start to finish.I highly recommend Clarke & Roskrow to anyone in need of optometric services. Their commitment to exceptional patient care, combined with their expertise and a fantastic selection of eyewear, sets them apart. Thank you for providing such an outstanding optician appointment experience!
Second visit To Clark & Roskrow thorough examination and very friendly as usual.Thanks to Bhav for help and advice in choosing frames.Thank you C & R team.
I am very appreciative of the kindness shown to me by Anthony and all the staff at Clarke & Roskrow. My mobility is poor now but they are so helpful and Baz brings the frames down to me as I cannot use the stairs. Because of my stature I cannot stand straight but I have been found a comfortable attractive pair of frames so I am no longer peering over the top of them. Thank you all so much. My frames are often commented upon and I always tell folk from where I purchased them. A very satisfied customer.
