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Excellent and professional service. I had an eye examination with Anthony. I was told that I would need a pair for reading and Bav dealt with finding me pair that suited me. The follow up was very good.Helena
I can't rate Clarke & Roskrow highly enough - the sight check-ups, the whole reception team and the service they deliver, and the process of choosing and being fitted with new glasses. They look after the whole family and we wouldn't consider going anywhere else!
I travel quite a distance to come to this optician - because they’re outstanding! They have the most exquisite selection of frames, and I absolutely love the team here. Everyone goes out of their way to cater to any need you have. I have access issues and they’ve done everything they could to make my visits stress free and highly enjoyable.Anthony gave me my eye exam - he was so kind and the test was extremely thorough with some state of the art equipment - he explained the process as he went along which made for a really interesting experience too! I then had the most enjoyable hour choosing frames with Jason who is a pure delight - he put me at absolute ease and took me through a variety of different frames - some of the most beautiful I’ve seen. He has fantastic taste and I was very glad for his help - because the biggest problem was narrowing my choice - I ended up getting two complementary frames, one elegant, the other a bit more arty. I’ve just got home and Im even more delighted now!I’m not surprised that this wonderful company has entirely 5 star reviews - looking after my eyesight is a top priority for me and I trust this team implicitly to do that. I highly recommend to everyone!
Had the best experience!I was greeted by a very friendly and approachable team.Had loads of fun trying on different frames and lots of help narrowing down my search amongst many beautiful designs they have on offer.I feel very confident in my decision and in safe hands with my eye health.I would DEFINITELY recommend coming here if you’d like something special and different with great costumer service.Tina looked after me from start to finish and didn’t put any pressure on me when I was making my decision on my budget.I feel like I’ve definitely got my money’s worth with my purchase.Thank you very much everyone 👌🏼🤩
Always a great experience at Clarke & Roskow with a very thorough eye test with everything explained. Choosing new frames with Tina was good fun and she was extremely helpful in picking out the right shapes to suit me and one of my purchases was the first pair she pulled for me to try. Collecting my new glasses was made into such a lovely occasion too with Tina putting in so much preparation to make sure everything was ready for me. I will be back!
I used to hate going for an eye test & choosing glasses. Not anymore, I feel confident that my eye health is being properly tested & monitored. And I love the range of glasses properly suited to me. It is no longer a necessary chore! Thank you Anthony, Bhav & all the team.
Really enjoyed the whole process of eye test and Tina helping me choose my new specs.I have been to several other private opticians in Norfolk and Clarke and Roskrow are streets ahead in their level of service.
Had a great experience at Clarke and Roskrow after going there first of all to help my Mum get some glasses. The eye test was very thorough, and Tina was great at picking out glasses for me. I love my new frames, thank you!
Fantastic opticians and great selection of glasses, far better experience than shopping in usual high street chains. Tina was great at helping choose out some lovely glasses, excellent service would strongly recommend!
I went with my husband to pick up his frames but was seduced by the designer frames and after advice from Jason, selected another pair. I had a first class eye test with Anthony earlier this year. I cannot praise the service highly enough and as vision is such an important sense it's worth paying for the best which you certainly get here.
Just picked up my new glasses. Whole experience from start to finish was excellent. Tina was amazing! Very professional, tuned in to what I wanted and more importantly what suited me. Gave great advice. Super friendly too. Thank you
Excellent eye examination and great range of glasses to choose from. Jason was very good at selecting frames and at advising what did and didn't suit, with no hurry or pressure. Great service all round.
5 star service from a 5 star team at Clarke and Roskrow .From a thorough test and detailed feedback from Anthony through to Tina’s enthusiasm and styling expertise you feel in very safe hands. Tina’s guidance and support when choosing new frames is invaluable.Clarke and Roskrow’s personalised client care is second to none.
Another excellent year of eye care from the team. Service is 5 star plus, from a very thorough eye test, to choosing glasses and fitting with the lovely Jason. How does he always know what's best? It is lovely to not feel pressured when choosing glasses. They may not be cheap but when having to wear them all the time its well worthwhile. Our family wouldn't go anywhere else.
I love this place. It's one of the few places left that treat you like you're someone they're actually glad to have in the building. The level of time, care and attention, professionalism and expertise is genuinely impressive and has been for the entire time I've been using them (something like 8 years so far). It's the kind of place I'd visit even if I didn't need glasses. Highly recommended.
Yes, a different experience from the big high street business and franchises. A calm relaxed friendly environment with lots of time for you the customer. A thorough and professional examination by Anthony, through to choosing the frames and fitting by a lovely team. The choosing of the glasses clearly focused on you, a new experience which so far, I am pleased with. My wife has been a customer for a while and now I understand why. Great. Charles Barton.
Choosing glasses at the opticians isn't normally that brilliant an experience, however, Clarke & Roskrow have it sorted. Everyone I met in store whilst choosing my new specs was more than kind and attentive. Bhav was just brilliant, with his incredible knack of knowing what glasses will work before you even know yourself. This was my fist experience with Clarke & Roskrow, I won't go anywhere else from now on.
Our eyesight and eye health is so important and these guys truly care...and are so thorough and actually spotted something that has now shown a health problem thats being treated now.Then you get the personalised treatment of which glasses....they truly no what to suggest...glasses i wouldnt dream of picking out but after trying them on feeling wow ...and having them and everyone loving them on me. A special place with special people and a special service ❤️Excuse silly hubbie in pic
I have had another great experience with Clarke and Roskrow.The optician did a very good examination and they have my records so they can see any changes over time.The dispensing optician was also very good spending the time to make sure my new glasses would be the best they be and made to fit my lifestyle.I would wholeheartedly recommend Clarke and Roskrow.
As a returning customer, having been unhappily elsewhere, I am extremely pleased to be back. Anthony’s eye test is second to none, he has excellent diagnostic equipment and explains clearly what he’s doing throughout the test.The selection of eyewear is vast, Jason took time to learn about me before bringing frames I’d thought about and a few more. He is very perceptive and I especially liked his relaxed, fun approach. Thank you all.
My husband has vision problems and on my advice went to Clark & Roscrow. The service was superb and the eye exam thorough. He was then advised on suitable frames. He has signed up to the monthly support service as well.I've now returned and another 1st class exam identifying an issue that can be addressed with new lens. I love the frame selection and Jason's expertise in helping me make choices. Thank you!
I recently had an amazing experience at Clarke & Roskrow. From the moment I walked in, I was greeted by friendly and professional staff (Especially Tina) who made me feel welcome and at ease. The optician, Anthony, was extremely knowledgeable and attentive throughout the entire appointment.I was impressed by the state-of-the-art equipment and the thoroughness of the eye examination. Anthony took the time to explain each step and answered all of my questions patiently. They truly went above and beyond to ensure my comfort and address any concerns I had with my eyesight.Not only did I receive excellent care, but the selection of eyewear was outstanding. The very smiley Bhav provided me with personalized assistance in finding the perfect frames that suited my style and preferences. They had a wide variety of options to choose from, and I couldn't be happier with my new glasses that we picked out together.The overall atmosphere of the clinic is welcoming and clean, and the appointment was very well-organized and efficient. The staff members were not only professional but also extremely friendly, making the experience enjoyable from start to finish.I highly recommend Clarke & Roskrow to anyone in need of optometric services. Their commitment to exceptional patient care, combined with their expertise and a fantastic selection of eyewear, sets them apart. Thank you for providing such an outstanding optician appointment experience!
I am very appreciative of the kindness shown to me by Anthony and all the staff at Clarke & Roskrow. My mobility is poor now but they are so helpful and Baz brings the frames down to me as I cannot use the stairs. Because of my stature I cannot stand straight but I have been found a comfortable attractive pair of frames so I am no longer peering over the top of them. Thank you all so much. My frames are often commented upon and I always tell folk from where I purchased them. A very satisfied customer.
Thank you so much for such a good experience, a thorough eye examination and so much fun choosing frames. Jason has so much patience!! Everyone is friendly and helpful, highly recommend a visit.Rosemary
The whole experience from the extremely thorough eye examination including the latest technology, followed by the wonderful array of frames to try out with the helpful advice and comments from Bhav, through to the day of collection was second to none. Love my new specs! Thank you Anthony, Bhav, Tina and team.
A tremendous professional and personal service offered by an amazing team.From the initial eye test with Anthony, through to choosing the frames and fitting with Bhav, it is a 5 star experience that I can fully recommend.
As always the team at Clarke & Roskrow came up trumps. Both with my annual eye test with Anthony and the choosing of a new pair of glasses with Tina. I would not go anywhere else for my eyecare. I have total confidence with Anthony and wouldn't dream of going to any other optician
Brilliant opticians. Great attention to detail and exceptional customer service. We live some 80 miles away from the Opticians and despite the inconvenience of travelling continue to utilise them and have done so for more than 5 years. The range of frames is extensive with some great yet bizarre options. A truly superb Optician’s.
Highly professional, welcoming, always friendly, able to work around my schedule & complete additional forms I might need for my specific line of work. Reception, sales and customer team amazing, can’t fault them at all. Styles & lenses a cut above high street brands & lots of easy going payment options. Family and I have been going there for years; may it long continue.
As always, the service is excellent, and the team is out of this world. I really wouldn't go anywhere else. I have an extremely complicated prescription. The test is so comprehensive I come away feeling very confident that my eyes and sight are well looked after. The choice of frames is outstanding. Are they a little expensive, yes, are they unique extremely, do the glasses make you feel amazing? Oh yes, they do!!! I would like to say a massive thank you to Tina for making my frame choosing a really good experience and so exciting.
If you need some new specs, or need help with your eyesHead off to Clarke & Roscrow, as they are amazing guys!They make sure your eye health is great and is all is tip topIf you need some glasses they have a fantastic choice with fab colour pops!So as you can tell, there really is one place to go....the wonderful Clarke & Roscrow!
My friend and her daughter recommended Clarke & Roskrow to me as I was so fed up of the dull boring frames that seem to be everywhere & I have not been disappointed.I have never had such an excellent eye examination where everything was explained to me thank you Anthony.Tina you are brilliant at your job and have the patience of a saint. The trouble is you have so many lovely frames to choose from I now understand why the time goes so quickly. The only thing I wish that could be different is that I had gone to you years ago. One things for sure when my yearly appointment is due I certainly will not be trying to put it off.
Bhav sorted out reading glasses for me last year and this year, after a thorough eye test with Anthony, I needed new distance glasses. After a thorough review of frames I’m the proud owner of very cool clear and tinted glasses for use mostly when driving. Always a unique and enjoyable experience.
Fully recommended. Mr. Clarke is professional & thorough using modern equipment. Jason was fantastic. Nothing was too much trouble. He takes his time to make sure you are fully happy with your frames. The coffee is good too!